Add Digital Download

1. Customize & Checkout 🐾
   Upload your pet’s photo and select your options (size, textile, background color, frame, artwork style, etc.), then place your order. 
2. Approve Your Proof 👀
   A digital proof arrives in 2 business days — including your Pet Portrait if selected. Approve or request adjustments.
3. Crafted & Shipped with Care 📦
   Once approved, our artists bring your design to life.

• Standard products: 3–7 business days.
• Tufting products: up to 14 business days.

Processing may extend slightly during peak holiday periods. For more details, please check How it works

Timeline:

Design → Production → Shipping

You’ll receive a digital proof within 24–48 hours (production starts once approved, or automatically after 24 hours if no reply is received).

• Process time: 3–7 business days (Tufting items might take up up to 14 business days）
• Shipping times:
  • US & Canada: 4–14 business days
  • Australia\New Zealand\UK : 7–14 business days
  Shipping may take longer during peak seasons, and remote areas may require extra time. A tracking number will be emailed once your order ships

Shipping Cost

We offer $8.90 flat-rate shipping on all orders and free shipping for orders over $100.
Most items ship together, though some may ship separately to speed up delivery.

See Details

Because every item is custom-made for your pet, we do not accept returns or exchanges.

We happily offer refunds or free replacements if:

• Your item arrives damaged, defective, or incorrect
• Your order is lost during shipping

Please contact us within 5 days with your order number + photos, and we’ll take care of it. More details